Opening Hour: 12:00 PM–4 PM, 5–11:00 PM

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sub-title-vecRefund Policysub-title-vec

At Sonas Grill Restaurant, we strive to provide the best dining experience for our customers. If you are not completely satisfied with your order, please review our refund policy below.

  1. Online Orders
    • Refund Eligibility: :

      Refunds are only available for orders placed online through our website. To be eligible for a refund, you must notify us within 24 hours of receiving your order if there is an issue with the food or service.

    • Conditions for Refund:

      Refunds will be issued if:

      • The order was incorrect or not as described.
      • The food was spoiled, contaminated, or otherwise unsafe to consume.
      • The order was not delivered within the agreed-upon time, and you no longer wish to receive it.
  2. Dine-In and Takeaway Orders
    • Dine-In Refunds:

      If you are dissatisfied with your dine-in experience, please inform our staff immediately so that we can address the issue on the spot. Refunds for dine-in services are issued at the discretion of the restaurant management.

    • Takeaway Refunds:

      For takeaway orders, if there is an issue with the food quality or accuracy of your order, please return the item to the restaurant within 1 hour of purchase to request a refund or replacement.

  3. Non-Refundable Items
    • Gift cards, promotional vouchers, and special event tickets are non-refundable.
    • Refunds are not provided for food that has been consumed in full, unless there was a significant issue with the quality.
  4. Refund Process
    • Requesting a Refund:

      To request a refund for an online order, please contact us at info@sonasgrill.com with your order number and details of the issue. For dine-in and takeaway refunds, please speak to our staff directly at the restaurant or contact us via phone at +65-9152-0504.

    • Refund Method:

      Refunds will be issued using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

  5. Changes to the Refund Policy
    • We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
  6. Contact Us

    • If you have any questions or concerns about our refund policy, please contact us at:

      Sonas Grill Restaurant
      12 Gopeng Street, #01-82/83 Icon Village, S078877
      8 Rodyk Street, #01-01/02, Robertson Quay, S238216
      Email: info@sonasgrill.com
      Phone: +65-9152-0504

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